Lifetime Warranty

Lifetime Warranty

We stand behind every ring we sell.

Every diamond ring we sell is manufactured under the strictest quality control standards and is carefully inspected prior to shipment. Most of these rings require very little to no maintenance at all, outside of general cleaning or a periodic prong check.

We stand behind every ring we sell which is why we offer a lifetime warranty with every diamond ring purchase. In the unlikely event there is ever a problem with your ring, notify us and securely ship it using a RMA (return merchandise authorisation waybill) to us for inspection.

If the problem is deemed to be caused by a manufacturer defect, we will make the necessarily repair free of charge. If it is deemed the problem was caused by normal wear and tear, then we will only charge you our cost for any materials (metal, diamonds, etc) needed to make the repair.

In addition you may also bring in or send us your ring for unlimited free of charge prong inspection & tightening,
Our Care & Cleaning services include ultrasonic cleaning, polishing and rhodium plating at a minimal rate to existing DCSA customers.

Please note that the center diamond in any engagement is not included in our engagement ring warranty. Although diamonds are the hardest substance on earth, it is still possible to break or chip a diamond if struck with enough force at the right angle.

We recommend all our customers procure an insurance policy on their ring which covers loss/breakage to the center diamond, as well as loss or theft of the ring as a whole. Enquire about our DCSA-Novare Insurance product tailored with your jewellery risk management needs in mind.
For any further questions or to take advantage of your lifetime warranty on a ring purchased from us please contact us or call 0861106186 (local) or +27861106186 (international).

Read the full Terms of the Lifetime Warranty HERE