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Safe Shipping

Rest assured cover on every order

Every order* that leaves DCSA is shipped and nominated to carry insurance cover. DCSA offers Free Insurance Cover on items shipped to an address within the borders of South Africa, with a combined Sale Value of up to R40,000 (per shipment) - A gift Worth R750 ! Orders, with a combined sale value exceeding R40,000 (per shipment), delivered to an address within the borders of South Africa, Insurance cover is charged at : 1% of the item sale value for amounts up to R69,999.99 0.8% of the item sale value for amounts R70,000 and more Orders delivered to an address outside the borders of South Africa, Insurance cover is charged at : 1.5% of the item sale value for amounts up to R39,999.99, 1% of the item sale value for amounts up to R69,999.99 0.8% of the item sale value for amounts R70,000 and more a minimum insurance fee of R350 applies on any order.

How to activate insurance

No need to activate shipping insurance. It is included in the shipping service.

When does shipping insurance expire

The insurance cover on your parcel elapses the moment when the parcel is released by the courier agent to the nominated delivery address. In the event of third party recipients be sure to nominate the recipient with your insurance company or broker.
DCSA cannot be held liable if any person other than the listed third party recipient takes collection of the parcel.
DCSA recommends that you arrange specified personal insurance cover before receiving the actual item. The electronic receipt can be used to activate cover. An appraisal certificate is included in your delivery and must be forwarded to your insurance company or broker afterwards. An electronic version is also available for download in your customer portal.

Do DCSA offer All-risk Insurance cover on jewellery within South Africa

We are currently working on introducing a tailor-made insurance product in collaboration with one of SA’s leading insurance houses to take care of your jewellery risk management needs. A newsletter update will be send out once this very attractive product is launched. SO be sure to subscribe to our weekly newsletter for more information on product offers and latest news.
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My parcel did not arrive

Don’t fret, parcels may from time to time be delayed at one of the major despatch centres with our nominated freight couriers. Since we are endeavouring to ensure that no unexpected delays happen, we constantly monitor the service delivery of our shipping agents and we value post-delivery feedback from you, so to improve our services.
Should you parcel not arrive for any reason at the designated time, please contact customer service on +27-86-110-6186 or fill out the delay-report below.

How to Claim

Should you wish to registered a claim contact customer service on +27-86-110-6186 and an agent will best assist you. All insurance claims are lodged with DCSA and forwarded to the DCSA insurance broker for processing. via email or phone.